Managed Ops · Step 3 of 3

Managed Amazon operations, with an analyst on every exception.

Managed Ops is managed Amazon operations for brands that want their automations run for them. We monitor every workflow, work the exceptions, send a weekly ops report and add one new automation a month. Core is $2,000 a month, Plus is $3,500. Three-month minimum.

Book an Ops Leak Audit Compare Core and Plus

Core $2,000/mo
Plus $3,500/mo
3-month minimum
Weekly ops report

Analyst deskWeek 43 · Core

Sample data

Analyst hours

11/40 h

Exceptions closed

14/16

Median time to close

3.5 h

09:12 Reimbursements6 short-received units, case filed by analyst Filed
10:40 SettlementsNew fee type: AWD processing. Mapping proposed Needs your OK
11:05 SupplierETA on PO-1043 moved 6 days. Reorder dates updated Updated
13:20 FBMInvalid ship-to ZIP. Corrected with the buyer Fixed

Next: weekly ops report, Monday 8:00 AM New automation in build: ticket triage

Definition

What is Managed Ops?

Managed Ops is a monthly service where VSENK runs your automations for you. Analysts watch every workflow, handle the exceptions the automations raise, and report what happened each week in hours and dollars. Anything that spends money or changes a listing still waits for your approval.

It normally starts after an Autopilot Build, so the automations it runs were built and tested on your accounts first.

Core: $2,000 a month, 40 analyst hours
Plus: $3,500 a month, 80 analyst hours, multichannel and sourcing
Minimum: 3 months, then cancel with written notice
Reporting: Weekly ops report and a monthly review call
Growth: One new automation added each month
Coverage: Amazon US and Canada, calls in US business hours

Core or Plus

Two plans. The difference is hours and reach.

Both plans include the same analysts, reports and safeguards. Plus doubles the hours and covers more channels and sourcing work. Prices in USD, three-month minimum.

Which plan fits?

Three questions. Any yes points to Plus.

You sell on 3 or more channels or marketplaces
You manage 500 or more active SKUs
You want RFQs and samples handled for you

Core is likely enough.

Core

Suggested

$2,000/mo

40 analyst hours a month

Weekly ops report and monthly review
Every exception worked by an analyst
One new automation a month
Monitoring, fixes and API changes

Start with an audit

Plus

Suggested

$3,500/mo

80 analyst hours a month

Weekly ops report and monthly review
Every exception worked by an analyst
One new automation a month
Multichannel coverage
Sourcing module: RFQs and samples

Start with an audit

Managed Ops Core and Plus compared
What you get	Core	Plus
Price	$2,000 / month	$3,500 / month
Analyst hours a month	40	80
Exceptions worked by an analyst	Included	Included
Weekly ops report	Included	Included
Monthly review call	Included	Included
Monitoring, fixes and API changes	Included	Included
One new automation a month	Included	Included
Stop switch and full run logs	Included	Included
Multichannel coverage	Amazon plus one channel	Every channel you sell on
Sourcing module: RFQ drafting and sample tracking	Not included	Included
Minimum term	3 months	3 months

What lands in your inbox

The weekly report, the queue, the P&L and the PO drafts.

These four views are what Managed Ops looks like from your side. Watch the queue move and try the PO draft. All figures are sample data.

Weekly ops reportWeek 43 · Oct 19–25

Sample data

Net profit, 7 days

$18,420

▲ 6.2% vs last week

Stock cover, median SKU

41 d

3 SKUs under 21 days

Exceptions closed

14/16

Median 3.5 h to close

Recovered or avoided

$1,240

4 cases, 1 fee fix

Net profit by day

$18,420

$2,100 Mon

$2,600 Tue

$2,400 Wed

$3,000 Thu

$2,800 Fri

$2,700 Sat

$2,820 Sun

Analyst hours used · Core11 of 40

Exceptions queue

Sample data

Amazon ↔ 3PLAmazon received 40 fewer units than shippedAnalyst reviewing
Amazon ↔ QuickBooksNew fee type in settlement: AWD processingNeeds your OK
SupplierETA moved 6 days on PO-1043Reorder dates updated
Shopify ↔ Warehouse2 units oversold on B07-GLDOrders held, emails drafted

2 open · 14 closed this week

Daily P&L by channelYesterday

Sample data

Net profit

$3,720

Revenue

$14,300

Margin

26.0%

Amazon US $2,58026.2%
Amazon CA $31021.8%
Shopify $69030.5%
Walmart $14017.9%

Fees
COGS
Ads
Net

Watch: Amazon US ad spend up $210 vs the 7-day average. Net margin held at 26%.

Reconciled: all 4 channels match yesterday's payouts in QuickBooks.

PO-1047Draft · waiting for you

Sample data

Supplier

Sample Supplier Co.

Arrive by

Dec 2

Lead time

35 days

MOQ

Met

SKUWhyQtyUnitTotal

A12-BLKPendant, black 18 days of cover at 22 units a day $2.40 $1,440

A12-SLVPendant, silver 26 days of cover at 14 units a day $2.40 $960

B07-GLDChain, gold 21 days of cover at 11 units a day $3.10 $930

Total $3,330

A week of analyst work

What your analyst hours buy.

Exceptions are worked as they arrive. The rest of the week follows a rhythm like this one. Example week; your rhythm follows your roadmap.

Mon
- Weekly ops report sent
- Stock cover reviewed, PO drafts queued for you
Tue
- Reimbursement cases filed
- Late POs chased with suppliers
Wed
- Settlement variances reviewed
- New fee types mapped for your OK
Thu
- Ticket triage spot-checked
- FBM address and stock exceptions
Fri
- Automation health check
- Next new automation scoped

Every day: new exceptions are triaged and worked. Anything that needs money, a listing change or a judgment call about your brand comes to you with a recommendation.

Service commitments

What we commit to every month.

Written into your agreement.

Exceptions picked up within a set time in US business hours
Weekly ops report every Monday
Monthly review call with you or your ops lead
Amazon and platform API changes handled before they break a workflow
A named lead analyst on your account
Stop switch on every workflow, honored immediately

Not included

We run operations. We are not your ad agency.

These stay with you or your existing partners. If the audit finds a problem in one of them, we tell you.

PPC and ad campaign management
Listing copy, photos and A+ content
Account suspension appeals
Tax filing, legal or accounting advice

FAQ

Managed Ops questions

Still unsure? The audit call is the place to ask. Book an Ops Leak Audit

Is there a minimum term?

Yes, three months. That covers the time it takes for exception patterns to settle and for the weekly report to show a trend.

What do the analyst hours cover?

Work the automations hand to a person: chasing supplier POs, preparing and filing reimbursement cases, drafting customer replies, reviewing settlement variances and resolving stock or address exceptions. Hours used are shown in every weekly report.

What if we need more hours in a month?

The weekly report shows hours used, so you see it coming. We agree on extra hours or a move to Plus before going over.

What is the difference between Core and Plus?

Core includes 40 analyst hours a month, the weekly ops report and a monthly review. Plus doubles the analyst hours to 80 and adds multichannel coverage and the sourcing module, which covers RFQ drafting and sample tracking.

Can we start Managed Ops without a build?

Managed Ops runs automations that are already in place, so it normally starts after an Autopilot Build. If you already have automations you want us to take over, the audit is the place to check them.

How do we cancel?

After the three-month minimum you can cancel with written notice. We hand over the runbook and remove our access the same day.

Start with the audit. Run it with us after.

The audit maps your operations, the build puts three automations live, and Managed Ops keeps them running. $1,500 to start, credited to your build.

Book an Ops Leak Audit Build a package

Read-only access
NDA before data
US-hours calls